Thank you for shopping with Shiny Soul. We value our customers and strive to provide premium-quality products and a smooth shopping experience. Please read our Refund & Returns Policy carefully before making a purchase.
Return Policy
We accept returns under the following conditions:
- Returns must be requested within 3–4 days of receiving the order.
- Damaged or defective items will be processed within 4–5 working days.
- Replacement products will typically be delivered within 3 working days after approval.
If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery. We will arrange for an exchange or replacement within 5–6 working days after verification.
Non-Returnable Items
The following items are not eligible for return or refund:
- Customized or personalized products
- Used or damaged items caused by improper handling
- Clearance or sale items
- Gift cards or promotional items
Damaged or Incorrect Products
If you receive:
- A damaged product
- A defective item
- An incorrect product
Please contact us within 48 hours of delivery and provide:
- Your order number
- Photos or videos of the product
- Details of the issue
After verification, we will arrange a replacement or refund as applicable.
Refund Policy
Once the returned item has been received and inspected:
- Refunds are processed within 3–4 business days.
- The refunded amount will be credited to the customer’s original payment method.
- For Cash on Delivery (COD) orders, refunds may be processed through bank transfer or UPI.
Cancellation Policy
- Orders may be cancelled within 12 hours of placing the order.
- Orders that have already been shipped cannot be cancelled.
Exchange Policy
Products are eligible for exchange only if:
- The item received is damaged.
- The wrong item has been delivered.
- There is a manufacturing defect.
All exchange requests are subject to product inspection and approval.
Shipping Charges
- Return shipping charges may apply unless the error was on our part.
- Original shipping charges are non-refundable.
Contact Information
Business Address
Shiny Soul
17 Moorland Road
Walsall, WS3 2PX
United Kingdom
Contact Details
Phone: +44 7424 936154
Email: Shinysoul_uk@yahoo.com
Website
Shiny Soul Official Website
Policy Updates
We reserve the right to update or modify this Refund & Returns Policy at any time. Any changes will be posted on this page with the latest revision date.
By placing an order through Shiny Soul, you acknowledge and agree to this Refund & Returns Policy.
