Thank you for shopping with Shiny Soul. We are committed to delivering your orders safely and on time. Please read this Shipping Policy carefully for complete information regarding order processing, shipping timelines, and delivery.
Generally, products are delivered to customers within 4–6 business days from the date of dispatch.
1. Order Processing
- All orders are processed within 1–3 business days after order confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- Once your order is shipped, you will receive tracking details via email, SMS, or WhatsApp.
2. Shipping Time
Estimated delivery timelines:
- United Kingdom: 4–6 business days.
- Remote Areas: Delivery may take additional time depending on courier availability.
Please note that delivery times are estimates and may vary during holidays, seasonal sales, severe weather conditions, or unforeseen circumstances.
3. Shipping Charges
- We may offer Free Shipping on selected products or promotional campaigns.
- Any applicable shipping charges will be displayed at checkout before payment.
4. Order Tracking
After dispatch, customers will receive:
- Tracking ID
- Courier partner details
- Shipment updates
Customers can track their orders using the tracking information provided.
5. Delivery Information
- Customers are responsible for providing accurate shipping and contact information.
- Incorrect addresses or contact details may cause delays or failed delivery attempts.
- Re-shipping charges may apply if a package is returned due to incorrect information.
6. Delayed or Lost Shipments
While we work with trusted courier partners, delays may occasionally occur due to:
- Weather conditions
- Public holidays
- Natural disasters
- Courier operational issues
If your order is significantly delayed, please contact us for assistance.
7. Damaged Package
If you receive a damaged package:
- Record an unboxing video immediately.
- Contact us within 48 hours of delivery.
- Share photos or videos for verification.
After reviewing the claim, we will assist with a replacement or appropriate support.
8. International Shipping
We currently ship primarily within the United Kingdom. For international shipping inquiries, please contact our support team before placing an order.
9. Contact Information
Business Address
Shiny Soul
17 Moorland Road
Walsall, WS3 2PX
United Kingdom
Contact Details
Phone: +44 7424 936154
Email: Shinysoul_uk@yahoo.com
Website
Shiny Soul Official Website
